Questions we often get.

Straight answers about how SwiftCareMD works — how to get a doctor's note online, pricing, turnaround time, employer and school acceptance, HIPAA compliance, and billing. Every note is reviewed and signed by a board-certified, U.S.-licensed physician for a flat $34.99.

Is this a real doctor's note?

Yes. Every note is reviewed and signed by a board-certified, U.S.-licensed physician with a verifiable NPI number. These are the same credentials as any doctor you would see in person.

How does it work?

You fill out a short intake form describing your symptoms. A licensed physician reviews your case asynchronously (no video call required) and, when medically appropriate, issues a signed doctor's note that arrives in your inbox in minutes.

Who signs the note?

A board-certified, U.S.-licensed physician on our network. Each note includes the doctor's full name, NPI number, license number, and signature — the same information any in-person doctor's note would carry.

What conditions do you cover?

Common, non-emergency conditions: cold and flu, stomach issues, headaches and migraines, mild anxiety, allergies, back pain, and similar. We do not cover serious or emergency conditions — those require in-person care.

What if the doctor declines my case?

If a physician determines they cannot issue a note for your case, your payment is refunded.

How long does it take?

Most notes are reviewed and emailed in minutes. Once a physician approves your case, the signed note arrives as a PDF.

How much does it cost?

A flat $34.99. No subscriptions, no copays, no hidden charges. You pay once and receive your signed doctor's note.

Do I need insurance?

No. SwiftCareMD charges a flat $34.99 fee. We do not bill insurance, and you do not need a copay.

What if I need to fix something on my note?

Email support@swiftcaremd.com with the correction (date typo, employer name and so on) and we'll send you an updated PDF at no cost.

When am I charged?

You pay when you submit your request. If a physician can't issue a note for your case, your payment is refunded.

Will my employer or school accept this?

Our notes are accepted by the vast majority of employers and schools. They include the doctor's full credentials, license number, and a verification contact your employer can use to confirm the note directly.

Which states do you serve?

SwiftCareMD covers 45 states + D.C. Every note is signed by Dr. Scott Nass, MD, who is licensed in each of them. If your state isn't covered yet, you can join the waitlist.

Can I get a note for my child?

Yes. When you start the intake, select "Someone I'm caring for" and provide your child's information. The same process and same $34.99 flat fee applies.

Can I get a backdated note?

In some cases, yes. A physician can backdate a note when clinically appropriate based on the timeline of your symptoms. Provide the dates during intake and the doctor will review.

How can my employer verify the note?

They scan the QR code on the note, which opens our secure verification page and confirms the note is genuine in seconds, with no account needed. They can also email support@swiftcaremd.com and our team will confirm it. Verification doesn't share your diagnosis.

Is this HIPAA compliant?

Yes. We maintain a full HIPAA Notice of Privacy Practices, use encrypted data storage, and follow all federal telehealth regulations. Your medical information is protected.

Is this legal?

Yes. Asynchronous (store-and-forward) telehealth is recognized by HHS and CMS as a legitimate model of care. Every SwiftCareMD note is issued by a licensed U.S. physician who has reviewed your case.

Who can see my medical information?

Only the reviewing physician and authorized SwiftCareMD support staff. Your information is never sold or shared with third parties. Full details are in our Privacy Policy and HIPAA Notice.

How is my payment information handled?

Payments are processed through Stripe. We do not store your full card number on our servers. All transactions are encrypted and PCI compliant.

How do I delete my account?

Email support@swiftcaremd.com from the address on file and request deletion. We will permanently remove your account and personal information from our active systems within 7 days, in accordance with our Privacy Policy.