Refund Policy

Effective Date: January 1, 2026 · Last Updated: January 1, 2026

At SwiftCareMD, patient satisfaction and trust are central to our mission. We understand that circumstances may warrant a refund, and we strive to handle all refund requests fairly and promptly. This Refund Policy outlines the conditions under which refunds may be issued, how to request a refund, and what to expect during the process.

1. When Refunds Are Issued

SwiftCareMD will issue a full refund of the $34.99 consultation fee in the following circumstances:

1.1 Consultation Declined by Physician

If our physician determines, in their professional medical judgment, that your reported symptoms do not support the issuance of a medical absence note, your consultation will be declined and you will receive an automatic full refund. No action is required on your part — the refund will be processed within 3–5 business days.

1.2 Employer or School Rejection

If your employer or school rejects a medical absence note issued by SwiftCareMD, you may be eligible for a full refund. To qualify, you must:

  • Submit your refund request within 14 calendar days of the rejection
  • Provide written documentation of the rejection from your employer or school (e.g., an email, letter, or HR communication stating the note was not accepted)
  • The rejection must be based on the note itself (e.g., format, content, or policy regarding telehealth notes) — not on unrelated employment or academic disciplinary matters

1.3 Technical or Delivery Errors

If a technical error on our platform prevents the delivery of your medical note, or if your note is delivered with significant errors caused by our system (not based on information you provided), you will receive a full refund upon notifying us. We will also prioritize re-processing your consultation at no additional cost.

2. How to Request a Refund

To request a refund, please contact our support team:

SwiftCareMD Support

Email: support@swiftcaremd.com

Subject line: "Refund Request — [Your Full Name]"

Your refund request should include:

  • Your full name and the email address used for your consultation
  • The date of your consultation
  • The reason for your refund request
  • Any supporting documentation (if applicable, such as a rejection letter from your employer or school)

We will acknowledge receipt of your refund request within 1 business day and provide a resolution within 5 business days.

3. Processing Timeline

Once a refund is approved:

  • Automatic refunds (declined consultations): Processed within 3–5 business days of the physician's decision
  • Requested refunds (employer/school rejection, technical errors): Processed within 5–7 business days of approval
  • Refunds are issued to the original payment method (credit or debit card) used for the transaction
  • Depending on your bank or card issuer, it may take an additional 3–10 business days for the refund to appear on your statement

You will receive an email confirmation when your refund has been processed by our payment system.

4. What Is Not Refundable

Refunds will not be issued in the following situations:

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Approved notes where the patient provided incorrect information: If your medical absence note was approved and issued based on information you provided, but you later discover that you submitted incorrect details (e.g., wrong dates, wrong employer name, misspelled name), a refund will not be issued. However, you may use our free Correction Portal to request updates to your note

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Change of mind: If you simply decide you no longer need the note after it has been issued, a refund will not be provided. Our physicians have already performed a clinical evaluation and generated documentation

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Duplicate submissions: If you submit multiple consultations by mistake, contact us immediately. We will refund duplicate charges but retain the charge for one consultation if a note was issued

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Misuse or fraud: If we determine that a refund request is fraudulent or made in bad faith, we reserve the right to deny the request and, if necessary, terminate your account

5. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or credit card company. We are committed to resolving refund requests fairly and promptly.

If you initiate a chargeback without first contacting SwiftCareMD, we reserve the right to provide evidence of the services rendered to your payment provider. Unresolved chargebacks may result in the suspension of your SwiftCareMD account.

6. Corrections vs. Refunds

If the issue with your note can be resolved by updating information (such as correcting a date, name spelling, or employer details), we encourage you to use our Correction Portal instead of requesting a refund. Corrections are:

  • Free of charge
  • Typically processed within 2–4 hours
  • Available for factual corrections (not changes to the medical assessment itself)

7. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please reach out:

SwiftCareMD Billing & Refunds

Email: support@swiftcaremd.com

Mail: SwiftCareMD, Attn: Billing, 100 S. Ashley Drive, Suite 600, Tampa, FL 33602

Hours: 24/7