Terms of Service

Effective Date: January 1, 2026 · Last Updated: January 1, 2026

Welcome to SwiftCareMD. These Terms of Service ("Terms") govern your access to and use of the SwiftCareMD platform, website, and asynchronous telehealth services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.

Please read these Terms carefully. They contain important information about your legal rights, including a limitation of liability and governing law provisions.

1. Description of Services

SwiftCareMD provides asynchronous telehealth consultations for the purpose of evaluating patients and, when medically appropriate, issuing medical absence documentation (commonly referred to as "doctors notes"). Our services include:

  • Asynchronous medical evaluation by a U.S.-licensed physician
  • Issuance of medical absence notes for work or school when clinically justified
  • Employer and school verification of note authenticity
  • A correction portal for updating note details

Our Services are conducted entirely through asynchronous communication — there are no live video or phone consultations. A licensed physician reviews your submitted information and renders a clinical judgment.

2. Eligibility

To use our Services, you must:

  • Be at least 18 years of age
  • Be physically located in the United States at the time of your consultation. SwiftCareMD serves patients in all 50 states .
  • Provide truthful and accurate information during the intake process
  • Have a valid email address for delivery of your documentation
  • Have the legal capacity to enter into a binding agreement

We reserve the right to refuse service to any individual who does not meet these eligibility requirements or who we reasonably believe has provided false or misleading information.

3. Not for Emergencies

SwiftCareMD is NOT an emergency medical service. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.

Our Services are designed for non-emergency, minor acute conditions that may cause you to miss work or school. Conditions requiring urgent or emergency medical attention, including but not limited to chest pain, difficulty breathing, severe injuries, suicidal thoughts, or stroke symptoms, are outside the scope of our Services.

4. Payment Terms

  • The fee for a standard medical absence consultation and note is $34.99
  • Payment is collected at the time of submission via Stripe, our secure payment processor
  • All fees are in U.S. dollars
  • We do not accept insurance, and our Services are not intended to be submitted to insurance providers for reimbursement
  • A receipt will be sent to your email address upon successful payment

Refund Conditions

Refunds may be issued in the following circumstances:

  • Your consultation is declined by our physician (full refund)
  • Your employer or school rejects the note, and you provide written documentation of the rejection within 14 days (full refund)
  • A technical error on our part prevents delivery of your note (full refund)

Please see our Refund Policy for complete details.

5. User Responsibilities

By using our Services, you agree to:

  • Provide truthful information: All information submitted during the intake process must be accurate, complete, and truthful. Providing false symptoms, fake identities, or misleading information is prohibited and may constitute fraud
  • Use notes for legitimate purposes: Medical absence notes issued by SwiftCareMD are for your personal, lawful use. You may not alter, forge, or misrepresent the contents of a note
  • Maintain account security: You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account
  • Comply with applicable law: You agree to use our Services in compliance with all applicable federal, state, and local laws
  • Acknowledge clinical judgment: You understand that a physician may decline to issue a note if, in their professional medical judgment, the clinical information does not support the request

6. Limitations of Service

You acknowledge and agree that:

  • SwiftCareMD is not a substitute for a primary care physician, urgent care, or emergency room visit
  • Our Services are limited to evaluating requests for medical absence documentation based on self-reported symptoms
  • We do not prescribe medications, order diagnostic tests, or provide ongoing medical care
  • A physician may decline your request if the symptoms reported do not, in their clinical judgment, warrant medical absence documentation
  • SwiftCareMD does not guarantee that your employer or school will accept the note — acceptance policies vary by organization
  • Our physicians are independent medical professionals who exercise their own clinical judgment

7. Intellectual Property

All content on the SwiftCareMD platform — including text, graphics, logos, icons, images, software, and the overall design — is the property of SwiftCareMD or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of our content without our prior written consent. "SwiftCareMD" and our logo are trademarks of SwiftCareMD. You may not use our trademarks without prior written permission.

8. Limitation of Liability

PLEASE READ THIS SECTION CAREFULLY.

To the maximum extent permitted by applicable law, SwiftCareMD, its officers, directors, employees, agents, and affiliated physicians shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of income, loss of employment, emotional distress, or any other damages arising out of or related to your use of our Services, even if we have been advised of the possibility of such damages.

In no event shall our total aggregate liability to you for all claims arising out of or related to these Terms or our Services exceed the amount you paid to SwiftCareMD in the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless SwiftCareMD and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your provision of false or misleading information; or (d) your violation of any applicable law or the rights of any third party.

10. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. Any disputes arising out of or related to these Terms or our Services shall be resolved exclusively in the state or federal courts located in Hillsborough County, Florida.

Before filing any claim, you agree to attempt to resolve the dispute informally by contacting us at legal@swiftcaremd.com . We will attempt to resolve the dispute within 30 days. If the dispute is not resolved within that period, either party may proceed with formal legal action.

11. Termination

We reserve the right to suspend or terminate your access to our Services at any time, with or without notice, for any reason, including but not limited to violation of these Terms, suspected fraud, or providing false information. Upon termination, your right to use the Services ceases immediately. Provisions that by their nature should survive termination (including limitation of liability, indemnification, and governing law) shall survive.

12. Changes to These Terms

We may revise these Terms from time to time. When we make material changes, we will notify you by email or by posting a notice on our platform at least 15 days before the changes take effect. The revised Terms will be identified by an updated "Effective Date." Your continued use of our Services after the effective date of any changes constitutes your acceptance of the revised Terms.

13. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

14. Contact Us

If you have questions about these Terms of Service, please contact us:

SwiftCareMD Legal Department

Email: legal@swiftcaremd.com

Mail: SwiftCareMD, Attn: Legal, 100 S. Ashley Drive, Suite 600, Tampa, FL 33602